Contact us

Company information and contacts:

This web site is property of Bestia Pet Ltd., registered at: 

Osemnadeseta str. 18
4409 Glavinica
Bulgaria

email: support (at) bestiacollars.com

Return and refund policy:

RETURNS:

We know that choosing the right size for your dog can be tricky sometimes, specially when they are still growing.

Therefor don`t worry, you can return every item* within 14 days since receiving your package.

Just follow these easy steps and conditions:

1. Items must be still unused and in it`s original condition and packing
2. Items must be sent back with tracked postage
3. Contact us before sending anything back! We will guide you thru the return process.

*Personalized items are made just for you, they are not returnable.
 

REFUNDS:

We will process your return within 10 to 14* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.

*During peak seasons please allow up to 20 business days for your return to process.

If you have any questions regarding a return, please don`t hesitate to contact us

Shipping information:

Yes! We can deliver your desired item worldwide at a reasonable price!

All products are processed as fast as possible within the same or next working day. At busy times, that can be up to 3 working days!

"Bestia Custom Dog Gear" is working with the biggest and best logistics companies to provide our customers the fastest and best service available for their country of residence. We consider price and reliability for your destination and choose the best service to deliver our goods to your door step.

Depending on your destination, there will be several shipping options:

North America:

Express shipping is provided by:

DHL Express/ UPS Express/ FedEx Express
Tracked & insured packages. Transit times: DHL & UPS 2 to 4 business days, FedEx up to 5 working days

Continental Europe and European Union

Express by UPS- 24 hours delivery

Economy delivery by regular postage or DPD Economy- 3 to 5 working days.

Rest of World:

DHL Express- up to 3 working days

After your package has been sent, you will receive a tracking number by mail from our system. 

Note: Some of our items have many different options you can choose from, like size, color, leash attachment, decoration color, etc. Therefore your item may not be on stock at the moment of your purchase. In this case we will assemble the item of your choice within 7 days. We will inform you as soon as it is ready and shipped out.

Payment options:

All payments are captured and processed thru paypal, either with your paypal account or your credit or debit card. For more information visit paypal.com

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