- Bestia stands for quality.. and for good customer service
RETURNS:
We know that choosing the right size for your dog can be tricky sometimes, specially when they are still growing.
Therefor don`t worry, you can return every item* within 14 days since receiving your package.
Just follow these easy steps and conditions:
1. Items must be still unused and in it`s original condition and packing
2. Items must be sent back with tracked postage
3. Contact us before sending anything back! We will guide you thru the return process.
*Personalized items are made just for you, they are not returnable.
REFUNDS:
We will process your return within 10 to 14* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
Refunds thru Bank transfer have a 5 € bank commission.
*During peak seasons please allow up to 20 business days for your return to process.
If you have any questions regarding a return, please don`t hesitate to contact us
You can submit a return request
right in your user account here
